Product Manager - Microsoft Dynamics CRM & Field Service Job at NTT DATA, Inc., Indiana

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  • NTT DATA, Inc.
  • Indiana

Job Description

Req ID: 371429

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Product Manager - Microsoft Dynamics CRM & Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Title

Product Manager – Microsoft Dynamics CRM & Field Service

Job Summary

We are looking for a dynamic and experienced  Product Manager to lead the vision, strategy, and delivery of  Microsoft Dynamics CRM and Field Service modules . This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

Key Responsibilities

  • Own and drive the  product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
  • Manage and prioritize the  product backlog based on business value, customer feedback, and strategic goals
  • Engage with  internal and external stakeholders to gather, analyze, and refine requirements
  • Collaborate closely with  development and QA teams to:
    • Define clear acceptance criteria
    • Ensure high-quality delivery aligned with expectations
  • Monitor  product performance, usage, and adoption metrics , and recommend improvements
  • Lead  release planning , including sprint planning and go-live coordination
  • Facilitate continuous  feedback loops to drive product enhancements and innovation
  • Ensure alignment between business needs and technical implementation

Required Skills & Experience

  • 8+Years of Strong background in  IT project/program management , preferably with exposure to:
    • Microsoft Dynamics CRM
    • Dynamics 365 Field Service
  • Excellent  communication and stakeholder management skills , with the ability to bridge business and technical teams
  • Proven ability to  manage multiple priorities in a fast-paced, evolving environment
  • Experience with  Agile and Waterfall methodologies
  • 8+Years of Hands-on experience with tools such as:
    • Azure DevOps
    • Jira or similar work management tools
  • Strong analytical and problem-solving abilities

Preferred Qualifications

  • Experience working on  Dynamics 365 implementations or enhancements
  • Understanding of  customer service operations or field service processes
  • Exposure to  product analytics and KPI tracking
  • Experience in  cross-functional and global team environments

Key Competencies

  • Product ownership and strategic thinking
  • Stakeholder engagement and communication
  • Adaptability and prioritization
  • Collaboration and team-oriented mindset
  • Continuous improvement and innovation focus

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Job Tags

Work at office, Remote work, Flexible hours

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