Guest Service Agent Job at The Verve Hotel - Boston Natick, Natick, MA

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  • The Verve Hotel - Boston Natick
  • Natick, MA

Job Description

Join The Verve Hotel - Boston Natick as a Guest Service Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience. Responsibilities

  • Greet and welcome guests in a friendly and professional manner.
  • Check guests in and out efficiently while managing reservations.
  • Respond promptly to guest requests and resolve issues to ensure satisfaction.
  • Maintain accurate records of guest information and transactions.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Provide information about hotel amenities, local attractions, and services.
  • Handle phone calls and emails, directing inquiries as appropriate.
Requirements
  • High school diploma or equivalent.
  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong problem-solving skills and a positive attitude.
  • Availability to work mid to late evenings, including weekends and holidays.
  • Basic computer proficiency, including familiarity with reservation systems.
Benefits
  • Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.
  • Opportunities for career growth.
  • A supportive and inclusive work environment.
  • Employee discounts on hotel stays and amenities.
  • Training and development programs.
  • Dental and Vision insurance.
  • Supplemental insurance.
  • 401(k) retirement plan.
  • Employee lunch
  • Free parking
About the Company The Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest’s stay unforgettable. We are an Equal Opportunity Employer.

Job Tags

Bi-weekly pay, Hourly pay, Part time, Local area, Afternoon shift

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