Job Description
Community Health Worker, Generalist Job Category: Community and Social
Services Requisition Number: COMMU001061 Full-Time Springfield, MA
01103, USA Reports to: Project Manager Supervises: N/A Salary/Status:
Non-Exempt Hours: 40 Hours/Week Note: This position is grant-funded;
this is a 1- to 2-year opportunity with possibility of renewal and
sustainability depending on performance, funding, and departmental
needs. Minimum Requirements: Oral and written fluency in English
(fluency in another language a plus, such as Spanish, Arabic, Russian,
Vietnamese, Nepali, Somali, or Swahili). Associate\'s or technical
degree/certification in a health, human services, or education field, OR
equivalent professional or lived experience. Holds Community Health
Worker certification, OR willing to obtain training and certification
upon hire (offered onsite during work hours at no cost). Ability to
independently and effectively balance and prioritize daily tasks,
including caseload management, visit documentation, social determinant
of health screening, pre-scheduled client visits, walk-in visits/warm
handoffs, community outreach, home visits (following public health
safety protocols), special projects, and occasional trainings, webinars,
and meetings. Understanding of complex medical, social, cultural, and
environmental challenges commonly experienced by individuals and
communities who seek community health center services. Ability to assist
individuals with a compassionate and professional demeanor, and to
exercise patience and tolerance with individuals who are confused or
frustrated. Ability to exercise cultural sensitivity when providing care
to patients representing diverse cultures, ethnicities, religions,
sexual orientations, gender identities, socioeconomic statuses,
educational backgrounds, worldviews, health beliefs, literacy levels,
and languages. Excellent interpersonal communication skills and ability
to build effective working relationships with diverse client
populations, medical staff, interpreters, and community partners.
Willing to provide care coordination, support, and information regarding
sensitive health care needs, such as behavioral health, substance use
disorder, reproductive health, LGBTQIA+ health, domestic violence, and
infectious disease. Comfortable and willing to facilitate group-based
educational activities and to represent agency at public engagements,
including health fairs, mobile clinics, radio interviews, press
conferences, and community events. Ability to listen actively,
demonstrate responsiveness to team needs/requests, and integrate
feedback thoughtfully and promptly. Ability to draw on knowledge, logic,
internet resources, and training materials to problem-solve
independently. High reliability and commitment to adhere to designated
work hours/tasks. Ability to respond to provider and team requests in a
timely manner. Ability to maintain an organized, clean, and professional
workspace. Ability to practice discretion and maintain absolute
compliance with state, federal, and internal policies when handling
confidential client information. Ability to navigate and utilize web
browsers and Microsoft Office applications, and knowledge of or
willingness to learn how to interface efficiently with databases,
Electronic Medical Record systems, and other digital tools. Personal
transportation to travel to occasional out of-town trainings, meetings,
and outreach engagements. Flexibility to conduct outreach engagements on
occasional weekends and evenings. Ability to work full-time, on-site,
and/or remote (per health center policy) to deliver direct patient
services, including at COVID-19 vaccination and testing sites. SEE THE
Job Tags
Full time, Work at office, Remote work, Afternoon shift