Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey .

Position: Claims Operations Expert

Type: Contract

Compensation: $55$80/hour

Location: Remote

Role Responsibilities

• Develop long-horizon claims tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth.
• Build scenarios in FNOL and triage Adjudication and Specialized handling to ensure tasks have checkable answers.
• Evaluate FNOL and triage processes including intake against required-field checklists and coverage analysis with documented determinations.
• Review adjudication tasks such as reserve setting against guidelines and adjuster notes with required elements.
• Collaborate on specialized handling scenarios like subrogation screening and SIU fraud referrals using rule-based criteria.
• Work independently and asynchronously to meet deadlines while improving AI model performance.

Qualifications

Must-Have

• 3 years as a claims adjuster claims operations specialist or claims supervisor in P&C workers comp or specialty lines.
• Expertise in specific claim types coverage analysis reserving practice subrogation SIU or fraud investigation or claims systems like Guidewire ClaimCenter or Duck Creek .
• Comfortable with claims artifacts: FNOLs coverage opinions reserve memos adjuster notes settlement and denial letters.
• Clear written communication; ability to articulate reasoning step by step and encode it into deterministic rubrics.

Preferred

• Adjuster licensure in at least one US state.

Compensation & Legal

• Hourly contractor
• Strong contributors promoted based on task quality and throughput.

Application Process (Takes 2030 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information please check:
• For any help or support reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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