Job Description

Case Manager Internship

Position Summary:

The Young Workers Intern provides programmatic, administrative, and outreach support to workforce development services. This role assists with participant recruitment, enrollment, assessment, and data tracking to ensure compliance with program requirements and effective service delivery. The intern will gain hands-on experience in case management, workforce services, and community engagement.

Key Responsibilities:

Outreach & Recruitment:

• Monitor and respond to Asana inquiries, including filtering and routing prospective participant leads
• Schedule appointments, orientations, and follow-ups with interested participants
• Support planning and execution of recruiting events, workshops, and community outreach activities
• Represent the program at outreach events and assist with community engagement efforts
• Maintain accurate outreach logs and records of contacts and activities
• Conduct existing participant follow-up to ensure continued engagement and service completion
• Assist in identifying and engaging target populations for workforce services

Enrollment Assistance:

• Support eligibility screening and intake process for new participants
• Assist participants with completing intake forms and required documentation
• Ensure all enrollment documentation is complete, accurate, and compliant with WIOA guidelines
• Provide general guidance to participants regarding program services and expectations
• Maintain organized digital participant files and documentation

Assessment & Testing (CASAS):

• Facilitate and proctor CASAS assessments (pre- and post-testing)
• Assist with scoring and grading assessments
• Ensure proper documentation of assessment results for reporting and placement purposes
• Provide basic participant guidance during testing sessions
• Assist with follow-up related to assessment completion and retesting schedules
  
   (CASAS systems are used for placement, progress tracking, and program accountability in workforce programs)

Data Entry & Reporting:

• Perform data entry into program case management database (CalJobs system)
• Assist with maintaining accurate and timely reporting for performance tracking
• Verify data accuracy and completeness for compliance purposes
• Support preparation of reports and documentation for audits or monitoring

Administrative Support:

• Perform general administrative tasks (scanning, filing, document tracking, scheduling)
• Assist staff with program documentation and compliance requirements
• Participate in team meetings and provide updates on assigned tasks
• Support coordination between staff, participants, and partner agencies

Qualifications:

• Interest in workforce development, education, or social services
• Strong organizational and administrative skills
• Ability to manage multiple tasks and meet deadlines
• Basic proficiency in Microsoft Office, Google Workspace, and/or data systems
• Strong communication and interpersonal skills
• Attention to detail and ability to handle confidential information

Preferred Qualifications:

• Experience working with diverse or underserved populations
• Familiarity with case management systems or CRM tools (e.g., Asana, CalJobs)
• Bilingual skills (preferred but not required)

Learning Outcomes:

• Gain hands-on experience in workforce development program operations
• Develop skills in case management, data tracking, and participant services
• Build knowledge of workforce systems, eligibility, and compliance requirements
• Enhance professional communication and community engagement skills

Work Environment:

• Combination of office and community-based work
• May include occasional evening or weekend outreach events
• Lifting up to 25lbs

Disclaimer & Equal Opportunity Statement

This position has been designated as “grant-funded” and is contingent upon the availability of adequate funding. Should funding be canceled at any time by the funding agency, the position will be eliminated unless alternate grant funds are secured. 

The equal employment opportunity policy of the Youth Action Project, Inc. provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Youth Action Project, Inc. hires and promotes individuals solely based on their qualifications for the job to be filled.

Youth Action Project, Inc. reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunities and/or perform the job's essential functions unless the accommodation would impose an undue hardship on the Company. This applies to all applicants and employees.

Youth Action Project, Inc. also provides a work environment where employees can be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.

Diversity, Equity, and Inclusion are essential components of everyday life at Youth Action Project, Inc., and are critical to our vision of “Empowering Communities One Youth at a Time.” 

We aim to foster a culture where every person feels valued, supported, and inspired to achieve individual and common goals with an uncommon will. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, disability/abilities, veteran status, and socioeconomic background.

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