Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

Carrier Relations is a key enabler for Colt to meet the increasingly global demands of Enterprises and key Wholesale partners. The team is focused on continuous cost improvement and revenue acceleration initiatives to meet Colt’s business objectives by constantly managing and monitoring existing Access Supplier performance, on-boarding new suppliers, or driving targeted investments to increase the availability of the Colt portfolio - deepening and/ or broadening the existing Colt footprint to address this demand.

As a Carrier Relations Manager you will manage end-to-end 3rd party commercial relationship with telecommunication providers including negotiations and contractual aspects, supporting the sales teams and wider carrier community in sustain of revenue retention and generation.

What you will do

• Responsible for the successful development, integration, and ongoing management of a portfolio of Carrier Access products/services available to support Colt's product portfolio.
• Develop and execute on country commercial strategy with a prime focus on cost reduction and optimisation and competitive advantages to deliver profitable revenue growth.
• Responsible for supplier management: negotiations, contracts and overall relationship
• Can secure tactical optimal access and network solutions with optimal pricing to support key customer bids.
• Ensure that Service Level Agreements (SLAs) are in place and aligned with Colt Product SLAs offered to Colt customers, validating monthly reporting KPIs to ensure quotations, orders and invoices do not deviate and where necessary are corrected through formal dispute with Carriers.
• Manage and maintain repository of Carrier Access product contracts, working with Legal to revise, make amendments or add addendums where necessary.
• Work closely with Regulatory teams to monitor systemic risk or non-adherence to Pricing and SLA rules, to provide evidence leading to Legal Dispute if necessary. Also to identify potential risks to Access portfolio, market share and revenue retention from potential commercial, technical or government policy disrupters.
• Build strong working relationships with all key stakeholders (e.g. Sales, Technical Solutions, Product & Technology, Customer Experience (Delivery and Assurance) Marketing and Pricing) and promote effective cross functional working.
• Actively drives network expansion together with Product and the Engineering teams.
• Initiates Access migrations or network grooming.
• Knowledge about the market in North America, preferred. Knowledge of transatlantic and transpacific cable systems, landing stations and LATAM, useful.

Key performance indicators are:

• The primary purpose of this role is to manage and develop Colt's off net circuit supply arrangements to; enable sales business units to sell more effectively increasing revenue and improving margin.
• Manage Colt's off net inventory to reduce cost leakage or exposure to cost penalties.
• Contribute to the supplier/partner strategy through; management of existing contract and SLA's. Maintenance of contact and SLA documentation ensuring all documents current and at latest level of revision.
• Support Colt's overall business strategy by; contributing to growth in revenue through support of sales channels. Improving margin on off net sales through selection of best products and service.
• Develop and drive country plans and opportunities to enable profitable revenue generation and growth.
• Improving customer satisfaction scores through management and application of off net supplier SLA's and Service review process
• Manage the SOC budget and identification of opportunitis to reduce cost

What we're looking for

Skills & Experience:

• Proven B2B experience in telecommunications, systems integration, or IT.
• Background in Carrier Management, Business Development, or Network Development.
• Experience in commercial agreement modelling and investment appraisal.
• Demonstrated success in achieving year-on-year cost reductions.
• Strong communication and stakeholder management skills.
• Strategic thinking and project coordination capabilities.
• Comfortable working cross-functionally and with Sales teams.

Qualifications:

• Degree in economics, business, or telecommunications (preferred).
• Direct experience in a carrier relations environment.
• CIPS qualification or international equivalent (preferred but not essential).
• Fluent in written and spoken English.

Additional Knowledge:

• Familiarity with the North American market.
• Understanding of transatlantic/transpacific cable systems, landing stations, and LATAM.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

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