Job Description

Requisition ID: 109701 

Share Our Purpose. Be Yourself. Feel Valued.  

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook , X  and  Instagram .

Primary Role

Perform activities required for the maintenance of accurate cash management & accounts receivable systems, including application of customer bill payments, issuance of vendor electronic payments and checks, processing of Miscellaneous Invoices and resolution of customer payment disputes.

Important information

Posted range is $26.78-33.00

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

Key Accountabilities

• Research and resolve customer payment disputes related to billing system mis-posts, encoding errors; non-sufficient funds (NSF) and missing payments
• Liason with the customer service center and lockbox to resolve all customer payment/account issues.
• Follow up on research requests for G/L account reconciliation items.
• Apply customer cash remittances, unmatched cash, and clarification items (suspense) from lockbox, credit card and other payment vendors.
• Process daily electronic disbursement files, obtain approvals from Corporate Treasury, and release files to the bank.
• Print checks for Accounts Payable, Credit Refunds, and supplemental Payroll.
• Maintain daily positive pay files for Accounts Payable, Payroll and
• Credit Refunds, including stop payments and other communications.
• Maintain the Miscellaneous Invoice (MI) process, including processing of MI Requests from the field; issuance of MI invoices to customers; and the application of customer payments received at the bank. 
• Identify and suggest implementation of process and system enhancements to continuously improve operations.
• Accurately perform work outside normal scope of responsibility
• Team with other Shared Service & CSC departments to ensure accurate disbursements, receivables, and general ledger.
• Calculate Managed Contract & Homeowner Services payments to municipalities.
• Be the Subject Matter Expert within the Customer Payment, Miscellaneous
• Invoice and Managed Contract processes.
• Respond to inquiries from Municipalities and internal customers.
• Interface with teams across the business to ensure compliance with accountabilities.
• Ensure timely processing of Lockbox file analysis.

Knowledge/Skills

• Knowledge of basic accounting and finance practices.
• Working knowledge and use of MS Office

Experience/Education

• Two-year Associates degree, or equivalent experience preferred. High School Required
• 2+ years SAP billing, disbursement, and/or MI systems experience preferred. Other lockbox and ERP system experience accepted. Treasury WorkStation experience a plus.

Work Environment

• Hybrid work schedule 3 days onsite 2 days remote.

Other

• Self starter, able to work independently. Should be able to solve problems related to customer accounts in a timely manner & have good time management skills.

Competencies

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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